Cancellation Policy

Appointments at LaserLife Clinic are in very high demand and it is important to us that we try to accommodate our clients as much as possible. To achieve this, we abide by a strict 24 hour cancellation policy for all appointments whether made via email, in person, online or by telephone. If you do need to cancel or reschedule your appointment, please give us 24 hours’ notice so we can offer you a more convenient time and help you avoid a cancellation fee. Failure to notify Strip within 24 hours will result in the loss of the appointment and 100% cancellation fee or loss of a course item. If you do have to cancel within 24 hours.

No refunds will be given to cancelled or rescheduled bookings.

Online Bookings

Please fill out all required fields and provide a valid email address and telephone number when registering for online booking with LaserLife Clinic. To secure your online booking, we will call you to confirm you are happy with time and date selected. If we are unable to get a over the phone confirmation the booking will be Removed.

Should you need to cancel your booking outside of 24 hours’ notice, please call the clinic to rebook on 0207 935 5777, failure to not show up or breach this will prevent you from being able to make future bookings.

Treatment Courses

All treatments purchased as a course must be paid for in full at the time of purchase. Treatment courses are non-refundable and non-transferable between accounts.

All treatment courses (except laser treatments*) in a package of 3,6 and 8 must be taken within 18 months of the date of purchase; any treatments left untaken after 18 months will be forfeited.

(*To ensure the laser treatment is as effective as possible we recommend that the course is completed within this time frame. Treatment courses that have expired will not be extended.)

Gift Vouchers

Please ensure that you bring your redeemable gift voucher to present upon payment. If full or partial payment for your visit is by a gift voucher, this will become void if you fail to arrive. However, we will be pleased to hold the balance of the value of the voucher for future use.

The minimum sale to activate a gift voucher is £10.00 the maximum value credited onto a gift voucher is £1000.00 however multiple purchases can be made.

Currently our gift vouchers cannot be redeemed online, but LaserLife Clinic are working towards developments for this. LaserLife Clinic’s gift vouchers can be used towards any product, treatment or course of treatments. LaserLife Clinic gift vouchers must be redeemed within 12 months from the last date of use. LaserLife Clinic will not accept responsibility for lost, stolen or damaged gift vouchers. Please treat gift vouchers as cash.

Patch Tests

For your safety, we require you to have a patch test before we can provide you with any tinting or laser services.

HIFU treatments require a minimum of 5 days  before treatment can commence.

Laser treatments require a minimum of 24 hours before treatment. Clients with darker skin types may be asked to wait longer following a laser patch test to ensure a safe treatment.

Following the appropriate waiting period, we will be happy to treat you safely.

If you have overly sensitive skin or any specific allergies that may be affected by our treatments or products, we also recommend a patch test. You will be asked to fill out a medical questionnaire before your treatment. This is for use by your therapist to ensure your treatment is 100% safe.

We cannot be held responsible if you do not disclose any medications or condition that may affect your treatment. Please inform your therapist or technician of any changes in your health on subsequent visits.

If you are unsure if you can have a particular treatment for any reason, please speak to a member of staff at least 24 hours before your appointment.

Laser

All laser treatments must first have a patch test to determine your eligibility.

To assess the treatment area for a laser hair removal patch test, hair must be present in the area.

Subsequent laser hair removal treatments, following the patch test, must have a complete absence of hair. The area must be shaved the morning of the appointment to ensure no stubble is present. If the area is not adequately clear, you may be ineligible for treatment and be subject to our cancellation policy, incurring a fee for missed treatment or forfeit of a course item.

Laser hair removal is subjective and a small percentage of people will not respond satisfactorily to treatment. Strip cannot guarantee permanent results and maintenance treatments may be necessary. Strip is happy to consider bespoke packages for individuals.

If you believe you are having an abnormal reaction to a laser patch test, this must be assessed by a laser technician as soon as possible. The Clinic must be called within 48 hours of the patch test, so we may be able to book you in with our laser technician to assess your skin. If it is determined that your skin is contraindicated to laser treatments, your course purchase will be refunded to you.

Privacy

Your privacy is important to us, and we are committed to maintaining the privacy of any personal information we collect from you. We do not share any of your personal information with any third party organisations.

We will store your email for email marketing and you can opt out at any time.

Clients with Restricted Access

Those who are not permitted to book with LaserLife Clinic, or those that are currently on medication which prohibits them from having treatments at this time.  Please be advised not to attempt to make a booking whilst you are on restricted status, either by telephone, walk-in, email or online booking, as this will result in your appointment being cancelled.  You will be charged in full for the appointment, or you will lose a course session, as per the cancellation policy